Privacy Policy

1. Introduction

CapeClaw ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website (capeclaw.ai) and our deployment services.

2. Information We Collect

We may collect the following information:

• Booking information: Name, email address, phone number, and scheduling preferences collected when you book an appointment.
• Payment information: Payment details processed securely through Stripe. We do not store your credit card information on our servers.
• Setup information: Network credentials, account details, and system information necessary to perform the deployment, accessed only during the appointment.
• Website analytics: Anonymous usage data to understand site traffic and improve the website.
• Communications: Messages sent to us via email or messaging platforms during the hypercare and Managed Care support periods.

3. How We Use Your Information

• To schedule and perform your deployment appointment.
• To process payments.
• To provide post-deployment support during the hypercare period and any Managed Care engagement.
• To communicate with you about your service.
• To improve our website and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

• Stripe for payment processing. Subject to Stripe's Privacy Policy.

5. Data Handling During Setup

During deployment, we may temporarily access your network, accounts, and systems as needed to install and configure OpenClaw. We commit to:

• Only accessing information strictly necessary for the setup.
• Not copying, storing, or retaining any of your personal files, passwords, or data after the appointment.
• Not installing any software beyond what is required for OpenClaw to function.

We strongly recommend that you change any passwords or credentials shared with us immediately after the setup is complete.

6. Data Retention

We retain your booking and contact information for as long as necessary to provide our services and support. Payment records are retained as required by applicable tax and accounting laws. You may request deletion of your data by contacting us.

7. Data Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure. OpenClaw is designed to run on your VPS — your data stays on your server and is not transmitted to CapeClaw after setup is complete.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us using the information below.

9. Cookies

Our website uses minimal cookies necessary for functionality and analytics. We do not use advertising cookies or trackers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

12. Contact

Questions about this policy? Reach us via the contact details on capeclaw.ai.